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in Canada on orders over $100

(Before taxes. Excludes the Territories and some remote areas of the Provinces)

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To submit your testimonial please contact us today.

"I emailed David [2Care4 Medical Owner] because I wanted to know if I would be able to take my TENS machine on a flight to Vegas and through security. David made the appropriate inquiries, I was emailed back very promptly and was told that I would not have a problem. That really eased my mind. I appreciated it very much."
Lisa, 2Care4 Medical Website Customer

How can we help?

If you can't find the item you need or have questions concerning products, navigation of the website or ordering online, please contact us or 613-207-8405 .

Customer Service

This page contains the following information:

  • How to Order - by Website
  • How to Order - by Phone
  • Prescriptions
  • Order Tracking
  • Shipping
  • Returns and Exchanges
  • Services
  • Security and Privacy
  • Liability Waiver
  • Products


How to Order - by Website

Ordering is easy. Find the product you wish to order by navigating through the website, then select the "Add to Cart" button. Your SHOPPING CART will then appear in the centre of the screen with the item you have chosen. You can either check out now or continue to shop. Once all your products have been added to the shopping cart you may proceed to the checkout by selecting the "View Cart / Begin Checkout" link from the right hand side of any page. At this point you can update your quantities or remove items. Next, simply fill out the form fields and select "review order". After reviewing all the details of your order - applicable taxes, shipping etc. - you can then select "Confirm Order". If you get stuck at any point please email us at or call 613-207-8405 and we can assist you.


How to Order - by Phone

If you're more comfortable shopping by phone please call 613-207-8405 and we can process the order for you.

Please have the following information:

  • Item(s) you wish to order
  • Email address (if you wish to recieve an invoice via email and tracking information)
  • Contact phone number
  • Billing address (including the name as it appears on the credit card)
  • Shipping address (if different than the billing address)
  • Credit card number (VISA, MasterCard or American Express) and expiry date
  • Three digit security code (found on the back of the credit card) or four digits on the front of an American Express card



Fax a copy of your prescription along with your name and order number to: 613-284-0873 and we will subtract the applicable taxes from your order. This applies to support stockings and braces with rigid stays. Also, if you require an invoice, other than the one that is emailed, for insurance purposes, please contact us via email at and let us know whether you would like it emailed as an attachment or mailed as a hard copy.


Order Tracking

Once your order has been completed you will receive an email confirming the details of your order. When your order is shipped you will receive an email with your tracking number. If your package hasn't arrived 8 business days after your order was placed, please feel free to email us at and we will let you know its status.

Track Your Package with Canada Post



Clients will usually receive their products within 1 to 8 business days. Delivery time depends on a number of factors: the distance the client lives from the shipping origin, how close the client lives to a metropolitan area and, in a few cases, whether the item is in stock.

2Care4 Medical Ltd. will do their best to find the lowest shipping price available. The price is calculated using the dimensions and weight of each individual product, plus the destination.

If you would prefer a faster shipping method please contact us directly at and we will work with you to try and find an option that fits your needs.

Free shipping applies to orders over $100 after taxes and shipping fees to most areas of Canada except the territories and some remote northern regions of the provinces. We will contact clients in remote areas if we need to charge additional shipping fees.

*If there is a Canada Post disruption, shipping will be done through Fedex Ground. In some cases, free shipping will no longer apply. Client will be contacted directly.


Returns and Exchanges

All returns must be clean, undamaged, in original packaging and sent pre-paid to the 2Care4 Medical Ltd. retail location within 30 days of the purchase date.

Please contact us at before you send back your item so we can assign you a Return Authorization Number. Items that are returned to 2Care4 Medical Ltd. without a Return Authorization Number will be refused. You can find our mailing address on the "Contact" page.

No returns on worn or used items. Also, please note that returned items must come from a smoke-free environment.

Due to health-care regulations, we will not accept returns on: sterile products, support items (garments, supports or brace), incontinence products, cushions or pillows.

Some special order items may require a restocking fee.

A refund will be made on the credit card used for purchase minus the original shipping fee.


Retail Location Services

  • Free delivery within Smiths Falls town limits; weekly deliveries to Almonte, Carleton Place, Perth, Kemptville/Merrickville and Brockville
  • Free in-store consultations with Registered Nurses.
  • Installations of bathroom aids and stair lifts available
  • In-home services and consultations available upon request – please call for fees.
  • Short and long term rentals on equipment. Call for prices.
  • Free in-depth training for Sleep Apnea – CPAP machines.
  • Wheelchair, scooter, walker and stair lift repairs available on and off-site.
  • Extended hours on Friday evenings to better serve the customer.
  • Certified Medical Ceiling Lift and Wall Lift installers.


Security and Privacy

Clients can feel safe and secure when they shop online at Our secure electronic payment processor, Beanstream, protects all of our customers and their credit card information. The client's credit card information is NEVER stored on 2Care4 Medical's computers.

Beanstream utilizes the latest technology to ensure the security, reliability, and availability of our services. These technologies include multiple layers of protection against all known attack vectors and methods.

Beanstream is a PCI Level 1 (the highest level) certified service provider. This means we hold to the highest industry standards for data protection and network security, and your business and cardholder data is safe with us. As part of our ongoing security program we perform rigorous checks of our systems, both internally and via independent third-parties, to ensure we meet or exceed card association requirements.

Beanstream has also met these rigorous Canadian audit controls for financial service providers: SSAE 16 SOC 1 Type 2, CSAE 3416 and ISAE 3402.

The Payment Card Industry (PCI) is made up of a coalition of credit card companies including Visa, MasterCard Worldwide, JCB International, Discover Financial Services and American Express. In 2006, PCI developed a set of Payment Card Industry Data Security Standards (PCI DSS) to ensure all companies that process, store or transmit credit card information maintain a secure environment. This includes all merchants, vendors, or software providers who handle credit card information.

For more information about Beanstream, visit their website at:

2Care4 Medical Ltd. understands the importance of each client’s privacy and therefore will never send credit card information by email, will not disclose your details to anyone without your permission, nor will we ever sell or trade client information to third parties.


Liability Waiver

All products purchased from 2Care4 Medical Ltd.’s retail location and online store are used at the client’s own risk.



Please be advised that this is online pricing only and in no way reflects in-store pricing at our retail location.

2Care4 Medical Ltd. reserves the right to ship a similar product (same colour, quality, features etc.) from a different supplier if the one online isn't in stock.

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